Terms And Conditions
Terms And Conditions
NEY ECO Adventures is a trading name of Roaderch. Roaderch is the legal name of the company based in the Netherlands.
Roaderch functions purely as a commercial agent for the partner Tour Operator NEY ECO Adventures. Roaderch is only the intermediary between the Travellers and the Tour Operators. Roaderch provides a website where Tour Operators can benefit from an additional marketing strategy. Roaderch itself does not provide the Tours and does not take any responsibility over the events that take place during the Tours offered by the partner Tour Operators. Roaderch's responsibility is limited to being the mediator between the Travellers and the Tour Operators.
When you book a Tour through NEY ECO Adventures, you agree that Roaderch is not responsible or liable for the events that occur during the Tours.
Roaderch strictly protects customers' data and does not share the data with third parties. Roaderch only shares the relevant customer information with the relevant Tour Operator.
Bookings
Bookings for NEY ECO Adventures' Tours are handled by Roaderch and acts as an intermediary for bookings. Travellers contact NEY ECO Adventures (and therefore Roaderch) directly about a booking. Roaderch is responsible for confirming the booking and availability of the Tour through the Tour Operator. The Tour Operator is responsible for providing all relevant information about the Tour to Roaderch so that Travellers can be accurately informed.
The booking is fully confirmed when the Tour Operator confirms the availability of the Tour and the Traveller has made the 30% deposit to Roaderch. Once availability and payment have been confirmed by Roaderch, the Traveller will receive a confirmation email summarising the confirmed booking. Roaderch is then responsible for informing the Tour Operator of the Traveller's confirmation and arrival.
Payments
Travellers pay 30% of the total price directly to Roaderch as a deposit to confirm the booking. The remaining 70% should be paid on site directly to the Tour Operator (Ney Eco Adventures, unless another method has been agreed with the Tour Operator).
Bank charges
Some banks and credit card companies charge fees for international transactions or, if your bank account is not in the correct currency, conversion fees. If your bank does this, the amount on your bank statement may differ from the actual booking fees presented on Roaderch's website. Roaderch is not responsible for these payments. If you have any questions about these charges applied by your bank, please contact your bank.
Travelling to your destination
Planning for arrival at the Tour location is the sole responsibility of the Traveller. All Travellers are responsible for ensuring that their travel documents, visas, entry fees, taxes, etc. are up to date. Please note that if these are not completed as required by local government authorities, countries may refuse you entry into the country. In this case, Roaderch and NEY ECO Adventures bear no responsibility for your refusal to enter the destination country.
Health
Roaderch is not responsible for any health implications that may arise during the trip. Travellers are responsible for ensuring that their insurance is covered in the destination country (Brazil).
Cancellations & Refunds
If the Traveler is unable to attend the Tour, they have the right to cancel the booking. If the cancellation occurs 2 (two) weeks before the Tour start date, Travelers are entitled to a refund of their deposit. The deposit will be fully refunded only if no advance payments (such as accommodation) were made by the Tour Operator. If such prepayments were made, the amount of the prepayment will be deducted from the deposit and the remaining amount will be refunded to the Traveler.
If the booking is cancelled at a time less than 2 (two) weeks before the Travel start date, Travelers are not entitled to a refund of their advance payment.
Content
All material and content on the website, including, but not limited to, images, text, audio clips and video clips, are protected by intellectual property rights (‘Intellectual Property’). The Intellectual Property is owned or controlled by Roaderch or other parties who have licensed the right to use their Intellectual Property or the right to market their products and/or services. If you wish to post, upload or publish any of the content on the website, please contact us to obtain these rights.